Frequently asked questions
Ordering
How does ordering by the pound work?
Pick the product, choose how many pounds or bags you want, and add it to your cart. Items sold by weight may be slightly over or under the amount you picked; we tell you the actual weight on your receipt.
Can I ask for something specific?
Yes. Use the order notes at checkout and we will do our best to accommodate.
Is there a minimum order?
$50 in the New Haven and Milford zone, $75 in the Danbury zone. Delivery is free on orders of $100 or more in New Haven and Milford and $150 or more in Danbury.
When is the order cutoff?
10:00 AM the day before your delivery day. Orders after cutoff move to the next available day.
Do you sell to restaurants and caterers?
Yes. We supply restaurants, caterers, food trucks and churches by the case with wholesale pricing, standing weekly orders and delivery timed to your prep days. See Restaurants & Catering or call (914) 318-4783 to open an account.
Delivery
Where do you deliver?
See delivery areas and schedule for the full list of towns and days.
How is it kept cold?
Every order travels frozen in an insulated cooler with ice packs. We log cooler temperature on every route.
What if I am not home?
Tell us where to leave it in order notes. We will text you when it is dropped. Please bring it inside within an hour so it stays frozen.
Do you ship outside Connecticut?
Not yet. We are a local delivery service for now. Join the email list and we will let you know when shipping opens up.
Quality and sourcing
Is the meat fresh or frozen?
Frozen. Everything is flash frozen at the source and stays frozen until it reaches your door. Freezing locks in quality and lets you cook on your own schedule.
How do I thaw it?
Thaw in the fridge overnight for most items. A whole turkey needs 3 to 4 days in the fridge. Shrimp can go under cold running water for a quick thaw.
Where does it come from?
Our partner sources from USDA-inspected suppliers and licensed seafood wholesalers.
Is it halal?
Some items are, including our goat meat. Look for halal in the product name, or ask us before you order.
Payment and refunds
How do I pay?
Card at checkout. We charge when you order.
What if something is wrong with my order?
Message us within 24 hours with a photo and we will make it right with a replacement or refund. We stand behind every order.