Refund policy
Refund and Replacement Policy
Blue Whale sells frozen meat and seafood. Because these are perishable foods, we cannot accept returns once an order has been delivered. We stand behind everything we deliver, and if something is wrong we will make it right.
If there is a problem with your order
Contact us within 24 hours of delivery by calling or texting (914) 318-4783 or emailing bluewavellc01@gmail.com. Please include your order number and a photo of the item. We will replace the item on your next delivery or refund it to your original payment method, whichever you prefer.
We cover:
- Items missing from your order
- Items that arrived thawed, damaged or not as described
- Wrong items delivered
Items sold by weight
Cuts sold by the pound are packed as close as possible to the weight you ordered. If the packed weight differs, we adjust your charge to the actual weight and send you an updated receipt. You pay only for what you receive.
Cancellations
You can cancel or change an order free of charge until the order cut-off, which is 10 AM the day before your delivery. After cut-off your order has been pulled and packed, and we are unable to cancel it. Turkey presale orders cannot be cancelled after Friday November 20.
Missed deliveries
We deliver frozen and will leave your order in a cooler or shaded spot at your door if you are not home. If we cannot deliver because the address is wrong, inaccessible or outside our zones, we will contact you to reschedule. A second delivery attempt may carry a delivery fee.
Refund timing
Approved refunds are issued within 2 business days. Depending on your bank, it can take 5 to 10 business days for the credit to appear on your statement.